ARRIVING LATE
Busy schedules often force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than 10 minutes late, we may have to modify your service or have another available hair designer complete your service. If you are more than 15 minutes late, we may have to reschedule you for another time.
REDO’S FOR HAIR SERVICES
Requests must be made within 48 hours from date of service. Redo’s will be performed by the same stylist.
WAITING
Occasionally we may be running behind. When we are, we will communicate with you. Our front desk will monitor your progress while you are waiting and ask our team to help get you started. If we make you wait longer than 20 minutes, we will offer you the option of continuing to wait or reschedule you for a future appointment.